REFUND AND RETURNS POLICY
Our refund and returns policy aims to provide complete security, clarity, and peace of mind to all customers who purchase products from MimiFlop.
We issue refunds according to the situations listed below.
Situations Where We Offer Refunds
- Customer cancels the order before it has been shipped
- Product arrives defective or damaged
- Customer regrets the purchase within the allowed period
- Product presents a manufacturing defect within the allowed period
Return and Defect Deadlines
Regret or dissatisfaction:
Up to 30 days from the delivery date.
Manufacturing defects:
Up to 30 days from the delivery date.
Refund Methods
Refunds are always issued through the original payment method used at checkout.
Processing times vary according to the customer’s bank or payment provider:
- Credit or debit card: may take up to 7 business days after approval
- PayPal: usually processed within 1 day after approval
- Other payment methods: according to provider policy
Refunds cannot be issued to third-party accounts.
Cancellations Before the Order is Shipped
To cancel an order before it is dispatched, the customer must send an email to support@mimiflop.com with:
- Reason for refund
- Order number
- Email used at checkout
Example email:
Reason for refund: Order cancellation
Order number: #12345
Email used at purchase: yourname@example.com
After receiving your request, we will process the cancellation and issue a refund through your original payment method. A confirmation email will be sent once the refund is completed.
Regret or Dissatisfaction After the Product Has Arrived
To request a refund after receiving the product, the customer must send an email to support@mimiflop.com with:
- Product name
- Order number
- Email used at checkout
- Customer’s request (refund)
Example email:
Product name: Sherpa Slippers
Order number: #12345
Email used at purchase: yourname@example.com
Request: I regret the purchase and would like to return the product and receive a refund.
After receiving this information:
- A prepaid return label will be sent by email.
- The customer must pack the product, attach the return label, and post it within 7 days.
- When the product arrives at our return address, a refund will be processed through the original payment method.
- A confirmation email will be sent.
Defective or Damaged Products
If the product arrives defective, the customer must email support@mimiflop.com and provide:
- Product name
- Order number
- Email used at checkout
- Description of the defect
- Customer’s request (refund or replacement)
- Photo or video showing the defect
Example email:
Product name: Sherpa Slippers
Order number: #12345
Email used at purchase: yourname@example.com
Defect: The sole arrived detached
Request: I would like to request a refund
Attachment: Photo or video showing the defect
After receiving the required information:
- A prepaid return label will be sent.
- The customer must pack and send the product within 7 days.
- Once the product arrives:
If refund requested:
A full refund will be processed according to the original payment method.
If replacement requested:
A new product will be shipped, and a tracking code will be sent via email.
Return Address
All returns must be sent to:
13 Freeland Park, Wareham Road
13 Unit 155047, Courier Point
Poole, BH16 6FH
United Kingdom
Customer Support
Email: support@mimiflop.com
Phone: +44 20 4572 3667
Opening hours: Monday to Friday, 9:00 to 18:00
Response time: Up to 24 hours
Last updated: 21 November 2025