EXCHANGE AND RETURNS POLICY
Not satisfied? Our Exchange and Returns Policy is here to help.
At MimiFlop, we want customers to be truly happy with their purchase. We want our products to bring comfort, joy, and positive surprise the moment they arrive at your home.
If for any reason you are disappointed with your purchase, we will do everything possible to resolve the situation, following a few simple rules for exchanges or returns.
Above all, we value customer satisfaction. We recognise the right to regret a purchase, request an exchange, return a product, and receive a refund. For this reason, we created our Exchange and Returns Policy based on UK consumer protection guidelines and the Consumer Rights Act 2015.
Situations Where We Offer Exchanges or Returns
Purchase regret:
When the customer bought the wrong product, the size does not fit, or no longer wants the item.
Manufacturing problems:
The product shows any manufacturing defect after use.
Product arrived defective:
When the item is incorrect, damaged during delivery, or contains a defect.
Size exchange:
The size delivered was incorrect, or the chosen size does not fit the customer.
Deadlines to Request an Exchange or Return
Purchase regret – 30 days
Manufacturing problems – up to 30 days
Product arrived defective – 30 days
Size exchange – 30 days
(All deadlines counted from the delivery date.)
Exchange and Return Shipping Costs
There are no costs to the customer.
MimiFlop covers all return shipping expenses and provides a prepaid return label for any exchange or return request.
Refund Methods
Refunds are issued only to the original payment method used at checkout:
- Credit or debit card: may take up to 7 business days after the refund is processed
- PayPal: usually same day after approval
- Other methods: according to provider timelines
Refunds cannot be issued to third-party accounts.
Exchange Cases
What customers must send:
Email to: support@mimiflop.com
Include in the email body:
- Product name
- Order number
- Email used at checkout
- Reason for exchange
- Customer request
- Photo or video proving the reason for exchange
Example email:
Product name: Sherpa Slippers
Order number: #12345
Email used at purchase: yourname@example.com
Reason for exchange: The size S slippers fit too tight
Customer request: I would like to exchange for size M
Photo/Video: Attached photo showing the size issue
After receiving the information:
- A prepaid return label will be sent by email.
- The customer must pack the product, attach the label, and ship it within 7 days.
- When the product arrives at our return address, the new item will be sent according to the customer’s request.
- A new tracking code will be emailed once dispatched.
Purchase Regret Cases
What customers must send:
Email to: support@mimiflop.com
Include in the email body:
- Product name
- Order number
- Email used at checkout
- Customer request
Example email:
Product name: Sherpa Slippers
Order number: #12345
Email used at purchase: yourname@example.com
Customer request: I regret the purchase and would like to return the product for a refund
After receiving the information:
- A prepaid return label will be provided by email.
- The customer must package the item, attach the label, and post it within 7 days.
- After the product arrives at our return address, the refund will be processed according to the original payment method.
- A confirmation email will be sent.
Defect or Manufacturing Problem Cases
What customers must send:
Email to: support@mimiflop.com
Include in the email body:
- Product name
- Order number
- Email used at checkout
- Description of the defect
- Customer’s request (refund or exchange)
- Photo/video proving the defect
Example email:
Product name: Sherpa Slippers
Order number: #12345
Email used at purchase: yourname@example.com
Defect: The slipper arrived with the sole detached
Customer request: I would like to request a refund
Photo/Video: Attached video showing the defect
After receiving the information:
- A prepaid return label will be provided.
- The customer must pack and send the item within 7 days.
- When the product arrives:
If refund requested:
A full refund will be issued via the original payment method.
If exchange requested:
A new product will be shipped and the tracking code will be emailed.
Return Address
13 Freeland Park, Wareham Road
13 Unit 155047, Courier Point
Poole, BH16 6FH
United Kingdom
Customer Support
Email: support@mimiflop.com
Phone: +44 20 4572 3667
Opening hours: Monday to Friday, 9:00 to 18:00
Response time: Up to 24 hours
Last updated: 21 November 2025